Frequently Asked Questions | Smarter.Yachts

Question 1

Who is Smarter.Yachts?

Accepted Answer

Smarter.Yachts is a Swiss-based software company focused on developing practical automation and control solutions for the yachting industry. We are not a hardware manufacturer. Instead, we combine our software with proven hardware and marine components from established manufacturing partners.

Question 2

What is the difference between Smarter.Yachts Node and Dash?

Accepted Answer

Smarter.Yachts Node is the onboard controller that connects directly to individual systems, processes inputs, and executes commands locally. Smarter.Yachts Dash is the optional central interface that connects multiple Nodes and provides unified monitoring, administration, and secure remote access. Dash is planned to become available in Q1 2027.

Question 3

Can I start with one Node and expand the system later?

Accepted Answer

Yes. You can begin with a single Node for one onboard application and add further Nodes as your requirements grow. Each Node can be configured for its own use case, while multiple Nodes can operate together through the yacht's onboard network. Smarter.Yachts Dash can later provide a central interface for the complete installation.

Question 4

Do I have to choose a specific use case when purchasing Smarter.Yachts?

Accepted Answer

Not necessarily. A Smarter.Yachts Node V2 is technically configurable for different supported use cases. However, the functions available on a licensed device depend on the software license purchased. Perpetual and Subscription licenses may provide broader functionality, while use-case-specific licenses are limited to a particular operating mode (OPMODE). Changing to another use case may therefore require a different or upgraded software license. Depending on the new use case, the connected components, wiring, and electrical installation may also need to be adapted.

Question 5

Does Smarter.Yachts work without an internet connection?

Accepted Answer

Yes. Smarter.Yachts operates locally and does not require a permanent internet connection. Internet access is normally only required to download firmware updates and to synchronize the date and time during startup. Firmware can also be updated using an SD card.

Question 6

Can I access Smarter.Yachts remotely?

Accepted Answer

A Node operates locally through the yacht's onboard network. Centralized secure remote access is planned through Smarter.Yachts Dash, which is expected to become available in Q1 2027. Remote access will require a suitable and reliable internet connection onboard.

Question 7

How can I get a good impression of the functionality available to end users?

Accepted Answer

Please refer to the User Guide in our Downloads section. It provides a comprehensive overview of the functionality available to end users and shows how Smarter.Yachts is operated in everyday use.

Question 8

Is a trial version of Smarter.Yachts available?

Accepted Answer

Yes. To try Smarter.Yachts, purchase compatible hardware from one of our recommended partners or another supplier and install the Smarter.Yachts software from our Firmware page. The trial version is fully functional for a limited period. If you would like to continue using it after the trial period, you can purchase a software license and activate your device.

Question 9

Can I purchase Smarter.Yachts from a local dealer?

Accepted Answer

Smarter.Yachts follows a digital distribution model and is normally purchased directly through our online marketplace rather than from a local dealer. Software licenses are delivered digitally, while hardware may be supplied and shipped through our established partners and third-party distribution centers. This allows us to serve customers efficiently across different countries and regions.

Question 10

Do I have to buy the hardware from Smarter.Yachts?

Accepted Answer

No. We recommend purchasing the compatible M5Stack StamPLC hardware from a local supplier whenever possible. This usually reduces shipping costs, delivery times, import duties, and environmental impact. You can then purchase the Smarter.Yachts software license separately from us. Alternatively, you can order the complete hardware and software package directly from Smarter.Yachts.

Question 11

Can I order additional hardware such as valves or pumps from Smarter.Yachts?

Accepted Answer

Yes. We offer complete solutions, including the required hardware, through our webshop. Alternatively, you can purchase only the Smarter.Yachts software and source the additional components directly from our recommended partners or local suppliers. This can simplify shipping, reduce delivery times, and avoid unnecessary import costs. Compatible products and supplier links are listed in our Recommended 3rd Party Components section.

Question 12

Can Smarter.Yachts be branded for my yacht management company?

Accepted Answer

Yes. Smarter.Yachts supports custom branding, including your company logo, colors, and theme. You can configure the branding yourself using the available customization options, or we can assist you in creating and implementing a tailored branded setup. Please contact us to discuss your requirements.

Question 13

Does Smarter.Yachts provide an API for integration with other systems?

Accepted Answer

Yes. Smarter.Yachts Node V2 provides a local REST API that allows compatible third-party systems, applications and automation platforms to retrieve device information and status and to control supported functions. The API operates through the yacht's local network and does not require a cloud connection. API documentation, including the available endpoints and parameters, is provided directly on the Node V2.

Question 14

How do I install Smarter.Yachts?

Accepted Answer

Please refer to the "Getting Started" guide in our Downloads section. It explains the initial installation and setup process. Electrical installation and wiring must be carried out by a qualified technician.

Question 15

Is Smarter.Yachts suitable for safety-critical applications?

Accepted Answer

No. Smarter.Yachts is auxiliary control equipment and must not be used as a primary or sole safety system. It does not replace legally required or certified safety equipment, manual supervision, watchkeeping, or safe operating procedures. Manual controls and independent emergency-stop functions must remain available where required.

Question 16

Can I protect the app against unauthorized use?

Accepted Answer

Yes. Access to the Smarter.Yachts app can be protected with time-limited passcodes. Three user roles are supported: Guest, Crew, and Administrator. Each passcode is assigned to a specific role, and the available functions are automatically enabled or restricted according to the passcode entered.

Question 17

Why is the Smarter.Yachts Node V2 software not preinstalled?

Accepted Answer

The hardware may be shipped directly from a local distribution center and does not necessarily pass through Smarter.Yachts. Installing the software yourself is a simple browser-based process that takes only a few minutes. It ensures that your Node starts with the latest tested version of the Smarter.Yachts software, including the newest features, improvements, and fixes. After installation, register the device using your activation code to receive its license key.

Question 18

How do I flash a new Smarter.Yachts Node?

Accepted Answer

Open the Firmware page in Google Chrome and select Install for the latest firmware version. Connect the Node to your Windows PC or Mac using a USB data cable and follow the on-screen instructions.

Question 19

Do I need a PC or Mac to flash my Smarter.Yachts device, or can I use my phone?

Accepted Answer

For a reliable firmware installation, we recommend using a Windows, macOS, or Linux computer with the latest version of Google Chrome or Microsoft Edge. Recent Android phones may also work with Google Chrome 148 or later, provided that the phone supports USB OTG and a suitable USB data cable or USB-C OTG adapter is used. However, compatibility depends on the phone and USB connection, so flashing from Android is not officially supported at this time. Flashing from an iPhone or iPad is currently not supported because iOS browsers do not provide the required Web Serial functionality.

Question 20

How do I update the firmware?

Accepted Answer

If your Node V2 is connected to the internet, you can install the latest firmware directly from the device interface using our online firmware repository. For devices without an internet connection, download the firmware on a computer and install it using an SD card. Detailed instructions are available in our Downloads section.

Question 21

Which apps are available for Smarter.Yachts?

Accepted Answer

Smarter.Yachts can be accessed using our native apps for Android and iOS, as well as through a Progressive Web App (PWA) in a compatible web browser. All three options provide access to your Smarter.Yachts Nodes through the yacht's local network. The native Android and iOS apps provide the best integrated experience on mobile devices, while the PWA allows Smarter.Yachts to be used without installing an app from an app store.

Question 22

Can I use the Smarter.Yachts app on both phones and tablets?

Accepted Answer

Yes. Smarter.Yachts is designed to work on both smartphones and tablets. The user interface automatically adapts to different screen sizes, allowing the same system to be conveniently operated from a phone or a larger tablet display.

Question 23

Where can I download the Smarter.Yachts app?

Accepted Answer

The Smarter.Yachts app is available for Android and iOS. Android users can install the app from the Google Play Store or download the APK directly from our website for manual installation. iPhone and iPad users can install the native app from the Apple App Store. Alternatively, the Smarter.Yachts Progressive Web App (PWA) can be used on supported devices directly through a compatible web browser without installing an app from an app store.

Question 24

Does Node V2 require an SD card for firmware updates?

Accepted Answer

An SD card is not required for the normal operation of Node V2. An SD card is optionally required when using the OTA firmware update mechanism via SD card. The new firmware version is downloaded to the SD card and installed from there. The SD card is also used to store diagnostic information, such as system dumps, in the event of a system failure. For these reasons, we recommend keeping an SD card installed in Node V2 during normal use.

Question 25

My Node V2 hardware is defective. Can I transfer the license to a new device?

Accepted Answer

You may request the transfer of your license to a replacement device if the original hardware is defective. The request is subject to verification and approval by APASWISS AG. We may require diagnostic information, proof of the defect, or the return of the defective device. An administrative or service fee may apply. Please contact us before replacing or disposing of the defective hardware.

Question 26

What types of Smarter.Yachts software licenses are available?

Accepted Answer

Smarter.Yachts offers different software license models depending on how you want to use your Node. A Perpetual License provides permanent use of the licensed software without recurring license fees. A Subscription License is valid for a defined subscription period and must be renewed to continue using the licensed functionality. Use-case-specific licenses are limited to a particular operating mode (OPMODE), such as Gangway, Windlass, Tenderlift, Generator or another supported application. This allows you to select the license model that best matches your installation and requirements.

Question 27

What happens to the software license if I sell my yacht or Node hardware?

Accepted Answer

The Smarter.Yachts software license is linked to the Node hardware. If the yacht or the Node hardware is sold, ownership of the associated license transfers to the new owner together with the device. Please contact Smarter.Yachts to update the registered license owner. A small administrative fee applies.

Question 28

Who provides the warranty for the hardware?

Accepted Answer

Warranty claims for third-party hardware must be directed to the manufacturer, supplier, or reseller from which the hardware was purchased. APASWISS AG provides a hardware warranty only when the hardware was sold and delivered directly by APASWISS AG and is expressly covered by a separate written warranty commitment.

Question 29

In which countries can Smarter.Yachts be purchased and used?

Accepted Answer

Smarter.Yachts may be purchased and used only in countries and regions where its supply, installation, activation, and operation are authorized. Under the current General Usage, License & Installation Terms, the system is not authorized for installation, activation, supply, or use in the United States of America or Canada. Customers are also responsible for checking any applicable local laws and regulations before purchase and installation.

Question 30

What support options does Smarter.Yachts offer?

Accepted Answer

Smarter.Yachts provides several support options to help you install, configure and operate your system. We recommend starting with the Smarter.Yachts AI Support Assistant. It can answer questions based on our published documentation and website content and help you find the most relevant manual or guide for your task. Our Support Center also provides manuals, installation guides, wiring diagrams and other technical documentation. If you need individual assistance, you can contact Smarter.Yachts Support by email. Telephone support is also available, but additional fees may apply. For most questions, we recommend starting with the Smarter.Yachts AI Support Assistant.

Question 31

Can Smarter.Yachts be retrofitted to an existing yacht?

Accepted Answer

Yes. Smarter.Yachts is designed for both new installations and retrofits. Existing onboard equipment, switches and remote controls can often remain in use, while individual functions are enhanced with Smarter.Yachts Nodes. The exact installation depends on the equipment already installed and should be assessed before wiring or configuration changes are made.

Question 32

What can I control with Smarter.Yachts?

Accepted Answer

Smarter.Yachts supports a growing range of yacht-specific applications, including gangways, windlasses, tender lifts, furlers, generators, valves, pumps, lighting, digital switching and dive compressors. The available functions depend on the selected use case, connected equipment and software license. Please refer to our Use Cases page for the currently supported applications.

Question 33

Does Smarter.Yachts require Wi-Fi onboard?

Accepted Answer

Smarter.Yachts Nodes normally communicate through the yacht's local network. A permanent internet connection is not required for normal local operation. The network design and coverage should be suitable for the areas in which the system will be operated.

Question 34

Can I still operate my equipment manually?

Accepted Answer

Yes, where supported by the installation. Smarter.Yachts is designed to complement existing onboard controls rather than unnecessarily replace them. Manual controls and independent emergency-stop functions must remain available where required for the equipment and installation.

Question 35

Can I use multiple Smarter.Yachts Nodes on one yacht?

Accepted Answer

Yes. Smarter.Yachts is modular and multiple Node V2 devices can be used on the same yacht. Each Node can control its own supported application, while the Smarter.Yachts app provides a consistent way to access the installed Nodes through the yacht's local network.

Question 36

Are software updates included with my Smarter.Yachts license?

Accepted Answer

Software updates are made available according to the terms of the software license and the applicable product offering. The availability of updates, new features or additional operating modes may depend on the license type and licensed functionality. Please refer to the current license terms and product information for details.

Question 37

Does Smarter.Yachts require cloud access or send my yacht data to the cloud?

Accepted Answer

Smarter.Yachts is designed to operate locally on the yacht and does not require a permanent cloud connection for normal local control. Internet connectivity may be used for services such as firmware updates, time synchronization, licensing, support or other online functions. Please refer to the applicable documentation and privacy information for details about data used by individual online services.

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